Our work

Systems in production for South African retail

Flagship work for a multi-branch South African retailer, Sophia, the AI assistant that answers its customers on WhatsApp, and products our own team has built.

Flagship client

Systems for a distributed branch network

Dozens of stores, urban and rural, serving middle to lower LSM customers. Synchrotech builds and supports the systems behind the group's stokvel savings programme, its online deposits and its customer promotions.

Member search in the head office console

Multi-branch · Customer funds

Stokvel savings platform

The customer account management system behind a stokvel savings programme. Member, card and group accounts in one place instead of spreadsheets and disconnected tools, a transaction ledger, deposits and PIN-secured redemptions in branch, and a head office back office. Integrated with the point of sale in every branch, so a deposit or a redemption lands in the same ledger head office reports on.

Read the stokvel savings platform case study
The online deposit flow: choosing an amount to top up a savings card

Online deposits

Online deposits

Members top up their savings card from anywhere, with no queue, no fee and no minimum. The money lands on the same account the branch reads, so a top up made at home can be spent in store. In English and isiZulu, data-light, for entry-level phones on prepaid data. In client testing

Issued today
Daily pool
Winners board
One voucher per person
48 hours

Illustrative

Customer engagement

Spin & Win

Every spin wins a voucher from a daily pool. Four details, one spin, and a voucher by SMS spent at any branch. One voucher per person per 48 hours, enforced against the ID number, with a live winners board showing names masked and the pool as it is issued.

Our own product

Sophia answers the questions, so your team doesn't.

An AI customer assistant we build, own and run. It is in production for a multi-branch South African retailer, answering questions on WhatsApp in English and isiZulu, day and night, on the business's behalf.

  • Understands the question in context, including follow-ups and unclear wording
  • Answers only from the business's approved knowledge base, never the open internet
  • Between 5 and 7 percent of chats reach a person; Sophia resolves the rest
Messages answered Resolved by AI
Is the Main Road branch open on a public holiday?
Yes, Main Road trades 8am to 5pm on public holidays, then normal hours the next day.
Passed to a person
5 to 7%

Illustrative

5.59m

Campaign messages sent

161 campaigns since November 2024

104 556

Opted-in contacts

Reachable in a single send

96%

Of replies written by AI

Measured on a 240 000 message sample

Built by our team

Products we've built

Alongside client systems, our team builds and runs its own products. They are live and free to use, so you can judge our work for yourself.

Signegy

signegy.com

A free PDF toolkit that runs entirely in the browser. Sign, merge, split and compress PDFs without uploading a file. Every signature comes with a cryptographic audit certificate that anyone can verify.

What it shows: privacy and verifiable audit trails, designed in from the start.

Visit Signegy

sto.care

sto.care

Free sharing of files up to 5 GB with no account. Files delete themselves after 7 days. Includes an open API.

What it shows: dependable infrastructure and honest, simple design.

Visit sto.care

Tideo

tideo.io

An AI tool that turns a script into a finished video in a few clicks, with a choice of voices and backgrounds.

What it shows: AI products that everyday users can pick up immediately.

Visit Tideo

Tell us where the work gets stuck.

Book a free process review with the team who would build it.